Terms of Service

These Terms of Service govern the use of the DataTrackers platform (app.datatrackers.co) and of this website. By accessing or using DataTrackers, the customer and its users accept these terms.

1. Who provides the service

The service is provided by Data Trackers S.A.S. (CUIT 33-71657991-9), with registered office at Av. Luis María Campos 1137, Ciudad Autónoma de Buenos Aires, Argentina ("DataTrackers"). "Customer" means the business that contracts the service; "users" means the people the customer authorizes to use it.

2. Description of the service

DataTrackers is an online reputation management platform for multi-location businesses. It centralizes the Google reviews of the customer's locations; lets the customer reply to them manually, with templates or with AI-generated drafts; sends review requests to the customer's own customers by email and WhatsApp; and generates reports and alerts.

Commercial terms (price, term, billing and plan scope) are set out in the proposal or agreement signed with each customer, which prevails over these terms in case of conflict.

3. Accounts and users

• Access is by invitation: DataTrackers or the customer's administrators invite users to the account.
• The customer is responsible for who it invites, for the roles it assigns and for all activity performed with its users' credentials.
• Users must keep their credentials confidential and notify info@datatrackers.co promptly of any unauthorized use.

4. Customer obligations

The customer agrees to:

• Have the consent of its own customers, and any other legal basis required, before uploading their contact details and sending them messages by email or WhatsApp.
• Not offer incentives (discounts, gifts, payments or any other benefit) in exchange for reviews.
• Not filter who is asked for a review based on their satisfaction (review gating), for example by asking only customers who had a good experience.
• Comply with Google's and WhatsApp's policies, including Google's policies on Business Profile and user-contributed content, and WhatsApp's Business and Commerce Policies.
• Not publish false, offensive or unlawful content, and use the service in accordance with applicable law.

5. Third-party content (Google)

Reviews, ratings and other content displayed from Google belong to their authors and to Google, and are governed by Google's terms. DataTrackers does not create, edit or control that content, and cannot remove reviews. The customer is solely responsible for the replies it publishes, including those based on AI-generated drafts, which it must review before publishing.

6. Connecting and disconnecting Google

To use the Google features, the customer must connect its Google account through Google's consent screen and authorize access to its Business Profile. The customer can disconnect at any time by revoking access from https://myaccount.google.com/permissions. Once disconnected, DataTrackers stops syncing data and deletes the data obtained from Google within 30 days, as described in the Privacy Policy.

7. Availability of the service

We make reasonable efforts to keep DataTrackers available and working properly, but we do not guarantee uninterrupted or error-free service. The service depends on third-party platforms and APIs (such as Google and Meta) whose changes or outages may affect some features. We may perform maintenance, which we will try to schedule so as to minimize impact.

8. Intellectual property

The platform, its software, design and brand belong to DataTrackers or its licensors. The customer receives a non-exclusive, non-transferable right to use the service while its account is active. The customer retains ownership of its data and grants DataTrackers the permission needed to process it solely to provide the service.

9. Limitation of liability

To the extent permitted by applicable law, DataTrackers is not liable for indirect or consequential damages, loss of profits or loss of business, nor for third-party content or the actions of third-party platforms. DataTrackers' total liability for any claim related to the service is limited to the amounts paid by the customer in the twelve (12) months prior to the event giving rise to the claim.

10. Suspension and termination

DataTrackers may suspend or terminate access if the customer breaches these terms or the policies of Google or WhatsApp, or if required for security or legal reasons, giving notice whenever possible. The customer may request the termination of its account at any time by writing to info@datatrackers.co, subject to its commercial agreement. On termination, data is deleted as described in the Privacy Policy.

11. Governing law and jurisdiction

These terms are governed by the laws of the Argentine Republic. Any dispute will be submitted to the ordinary courts of the Ciudad Autónoma de Buenos Aires, waiving any other jurisdiction.

12. Changes to these terms

We may update these terms. We will publish the new version on this page with its date and, if the changes are material, we will notify customers in advance by email or within the platform. Continued use of the service after that date means acceptance of the new terms.

13. Contact

Data Trackers S.A.S. · Av. Luis María Campos 1137, Ciudad Autónoma de Buenos Aires, Argentina · info@datatrackers.co